Refund Policy | Jingju Global Advisory

Clients pay only after a consultation has been completed. We do not collect a consultation deposit, sell prepaid packages, operate a subscription or use automatic billing.

1. Cancellation Before a Session

A client may cancel before a consultation starts without a consultation charge because no consultation time has been completed.

2. Eligible Corrections and Refunds

We will investigate and, when verified, correct or refund: a duplicate charge; use of a per-minute rate different from the rate confirmed before the session; an error in the calculation of completed minutes or total amount; or a charge for consultation time that was not provided.

3. Completed Consultation Time

Consultation time that was completed and billed at the fixed rate confirmed before the session is generally non-refundable. Dissatisfaction with an outcome does not by itself establish a billing error because we do not guarantee a particular personal, business, technical or other result.

4. How to Request a Review

Email support@jingjuglobal.com with the client's name, invoice number, consultation date and a brief description of the concern, or contact +86 151 1888 8424. We may compare the request with the service record, timing information, communications, invoice and payment receipt.

5. Approved Refunds

When a refund is approved, we will initiate it to the original payment method. The time for the credit to appear depends on the payment provider and the client's financial institution.

6. Legal and Payment-Provider Rights

Nothing in this policy limits rights that cannot lawfully be excluded under applicable law or the applicable payment provider's rules.

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